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LINQ School Nutrition (LSN) is experiencing issues with the following areas: Report Scheduler Jobs and Emails sent to Vendors (Purchase Orders). Our development team is aware of the issue and they are actively researching the matter to resolve it. Users have reported that LSN is not sending scheduled jobs configured via Reports > Report Scheduler; the feature is not functioning as intended (emails sent to users). Additionally, users are stating that some orders are not being received by vendors when orders are sent electronically (email). RECOMMENDATION FOR PURCHASE ORDERS Nutrition Support is recommending that users create and generate a purchasing data report (Reports > Purchasing > Purchasing Data) and send that to vendors. This is to cross reference orders that have been successfully received, and to identify those that have not. Nutrition Support recommends the following columns on the purchasing data report: Vendor, Expected Date, Building, Order ID, Item ID, Vendor Item ID, Item Name, Quantity Ordered, and Requested By. This report should be sorted by Building and Item Name. The report should be exported in excel. We recommend that you do an outreach to vendors where orders are emailed via LINQ School Nutrition (LSN). You will use the report to cross reference the orders, you can provide that report to the vendor as well as a back up measure. RECOMMENDATION FOR REPORT SCHEDULER JOBS Nutrition Support is recommending that users run the jobs manually until the email issue is resolved. Users are able to run the reports manually to obtain the data for previous dates if needed (if this is a report that users have set to be emailed to members within the school district). We sincerely apologize for the inconvenience this is causing. Thank you for your patience and understanding! Please contact Nutrition Support (support@titank12.com) if you have further questions.
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Testing Is Largely Unaffected: Thousands of students are testing successfully across the country right now. The platform is stable for the vast majority of users. Minor and Isolated Connectivity Issues: A small number of districts have reported connectivity issues this morning. These are isolated cases—not a system-wide problem. Because of this, we are adding language to the DM home page. We're Actively Troubleshooting: Our technical team is already on it. We’ve identified the issue and are working on a resolution. In many cases, it’s as simple as a local browser or caching issue. No Pause Needed: At this time, there’s no need to pause testing. The system remains operational, and disruptions are limited in scope. Quick Fix Available: If a user experiences an issue, clearing cache and cookies often resolves it immediately. Our support team is ready to assist with quick guidance. We’re Proactively Monitoring: This is a top priority. We’re monitoring things closely and will continue to provide updates as needed.
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LINQ School Nutrition (LSN) - Report Scheduler Jobs and Emails Issue
Linq School Nutrition
Houghton Mifflin Harcourt
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